Telephone Operator

Willamette Valley Cancer Institute is looking for a Telephone Operator to join their administrative team at their Eugene, OR Central Business Office. Responsible for answering, directing, and triaging all incoming calls to our clinic, this person must have strong phone communications skills as well as experience with complex multi-line phone systems. Highly organized individuals that have the ability to multitask in a fast-paced environment will find the most success. While medical office experience is preferred it is not required.

The general pay scale for this position at WVCI is $18.00-$22.47. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, etc.

Employment Type: Full Time, 40 hrs/week

Benefits: M/D/V, Life Ins., 401(k)

Location: Eugene, OR

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Performs clerical duties as assigned to maintain workflow in the department.

• High school diploma or equivalent required.
• At least one (1) year of office experience, preferably in a medical/clinical setting

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.